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How to request deletion

1. Send your request from your registered email address and include your user ID if you know it. If you cannot access that email, contact support so we can help verify account ownership.
2. Our support team will verify that you own the account before processing deletion. Never send your password or full payment card details.
3. Once ownership is verified and the cancellation request is accepted, your account and associated data follow our existing 14-day cancellation period. We will confirm completion by email. Contact support during this period if you want to withdraw the request.

Cancel active subscriptions first

If you have an active subscription, cancel it before requesting account deletion. For Google Play purchases, use Google Play > Payments & subscriptions > Subscriptions. For Apple purchases, use Settings > your name > Subscriptions. Manage website subscriptions in GoEnhance Billing Settings or contact support. Deleting an account does not automatically cancel store billing.

Data deleted and retained

Deletion covers your account and profile information, uploaded media, generated creations, and related generation history, except for limited records that must be retained for legal obligations, fraud prevention, security, or dispute resolution.

Retained records are isolated from ordinary product use and deleted or de-identified when the applicable obligation ends. If retention is required for your request, our support team will explain which records are retained, why, and the applicable retention period when confirming the request. For details, see our Privacy Policy.